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Returns + Refunds

Customer service is part of the Elle and Elka success story and we want to ensure that your online shopping experience is easy, convenient and enjoyable.

We want you to be delighted with your purchase, so if you change your mind for any reason we are more than happy to return all full-price purchases for a refund, exchange or an online store credit. An online store credit is valid for 12 months from the date of issue, and can be redeemed towards any full-price or sale garment across our website. (It comes in the form of an online gift card)

 

HOW DO CUSTOMERS RETURN?

You will find a return form inside your parcel.

-  Please email elleandelka06@gmail.com and tell us your name, order number, items you wish to return 

- Please return your items accompanied by a filled in Return Form within 10 days of receiving your order. 

- Please note - Sale items cannot be returned or exchanged unless faulty, they are Final.

 

REFUND

You are eligible for a Full Refund if you:

- Purchased a product at Full Price and have returned the product within 10 days of receipt of purchase.

- Only orders that are eligible for returns will receive a form. If you have lost your form please contact us.

 

EXCHANGE OR CREDIT

You are eligible for an Exchange or Online Store Credit { in the form of a Gift Card} if you:

- Purchased a product at Full Price, with a discount [promo] code.

- Purchased a product at Full price & choose to do an Exchange or Online Store credit.

- Please note: Store Credits are Valid for 12 months.

 

FINAL SALE

All Sales are Final on:

- Sale items CANNOT BE RETURNED or exchanged at all unless faulty, these sales are FINAL.

- Products purchased with a Store Credit or Gift Card Exchanges.

 

FAULTY 

All items are quality inspected prior to shipment, however in the rare case you do receive an item with a manufacturing fault we are more than happy to replace, exchange or refund the garment at your preference.

Please contact us with your faulty item description immediately upon receiving your parcel, and include a photo of the fault so we can resolve this as fast as possible for you.

Customer Care: elleandelka06@gmail.com

Please note wear and tear damages do not constitute a fault this includes buttons falling off during use etc. No refund will be issued in these circumstances.

All refunds will be returned via the payment method used for the original purchase.

 

WRONG PRODUCT

If you were shipped the wrong product please notify us immediately by contacting our Customer Care team: elleandelka06@gmail.com.

We will send you the correct product with a return bag to send back the incorrect product.

 

EARRINGS + FRAGRANCES

Due to sanitary reasons, we do not accept returns on earrings or fragrances.

 

EXCHANGE PRICE DIFFERENCE

Your new product needs to be either of the same value or higher, you will need to pay the difference via credit or debit card over the phone. 

 

EXTRA RETURNS INFO

All items must be posted in the mail within 10 days of receiving your order. Any items posted after this time frame may be denied.

To process your return you need to complete the returns form shipped with your parcel.

Only orders that are eligible for returns will receive a form. If you have lost your form please contact us.

We will aim to process your return within 24 hours of receiving your returned parcel. You will receive a refund or store credit notification via email.

For refunds, please allow 3-5 business days for the refund to show in your account. If you are yet to receive the email, it is most likely that we are yet to receive your return.

Please note that the products are your responsibility until they are received by Elle & Elka. 

Elle & Elka will not issue a refund on products that are not received or are lost in transit. We recommend returning your product with registered post.

Shipping costs are non-refundable except in cases where Elle & Elka may have made an error.

 

Address for Return

Send to:

Elle & Elka

Shop 6 / 1 Payneham Road

College Park,

South Australia

5069

 

 

AFTERPAY

Our normal returns policy applies to all AFTERPAY orders. If you change your mind for any reason, we are more than happy to return all full-price purchases for a refund, online store credit or an exchange, within 10 days of receiving your order. 

Purchases made using AFTERPAY are subject to the same return policy as outlined above.

All items are quality inspected prior to shipment, however in the rare case you do receive an item with a manufacturing fault you are eligible for a refund via AFTERPAY for any payments already completed, and we will cancel the remaining payment plan.

You will receive an email from AFTERPAY outlining your AFTERPAY account amendment.

 

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