Refund policy

Returns

Customer service is part of the Elle and Elka success story and we want to ensure that your online shopping experience is easy, convenient and enjoyable.

 

Change of Mind

We want you to be delighted with your purchase, so if you change your mind for any reason we are more than happy to return all full-price purchases for a refund or online store credit. An online store credit is valid for 12 months from the date of issue, and can be redeemed towards any full-price or sale garment across our website. 

Once your store credit has been processed, you can apply it at checkout under payment options. Simply click ‘Apply Store Credit’ to use the full amount or combine it with your saved card details."

Requests for a refund must be made within 14 days of receiving your parcel.

 

To Process a Return

Head to our website and click on Create A Return.

You will be prompted to fill out a form with your order number and email or phone number. The returns drive will guide you through the steps to submit a return request, which we will approve within 48 hours of submission. Once your return is approved, you may send the item back to us at Shop 6/1 Payneham Rd, College Park SA 5069 with your return confirmation printed inside.

Customers returning items to us outside the return window of 14 days may be issued a store credit only. Return Forms that are filled in incorrectly or only partially may result in delayed processing of your refund.

Garments will be quality assessed upon their return and must be received in their original condition – unworn, unwashed and including all original tags.

Please keep in mind that all return postage costs are the responsibility of the customer, and for peace of mind we do recommend you use a tracked shipping method to confirm the delivery. Elle and Elka are not liable for any lost incoming parcels.

Once your return has been received and approved, please allow up to 3 business days to receive confirmation of your store credit details. Please keep in mind that original shipping costs, duties or taxes paid are non-returnable.

Earrings cannot be returned for hygiene reasons.

 

 

Address for Return

Send to:

Elle & Elka

Shop 6/1 Payneham Road

College Park,

South Australia

5069

 

Sale purchases:

We are unable to offer returns or exchanges on sale items unless merchandise is faulty.

 

Faulty:

All items are quality inspected prior to shipment, however in the rare case you do receive an item with a manufacturing fault we are more than happy to replace or refund the garment at your preference. Please contact us with your faulty item description immediately upon receiving your parcel, and include a photo of the fault so we can resolve this as fast as possible for you.

Customer Care: elleandelka06@gmail.com

Please note wear and tear damages do not constitute a fault this includes buttons falling off during use etc. No refund will be issued in these circumstances.

Please keep in mind that we are unable to provide a refund unless a garment is faulty. All refunds will be returned via the payment method used for the original purchase.

 

AFTERPAY / Returns

Our normal returns policy applies to all AFTERPAY orders. If you change your mind for any reason, we are more than happy to return all full-price purchases for a store credit or exchange, within 14 days of receiving your order. Your payment plan agreement with AFTERPAY will remain in place and you will continue to pay any scheduled repayments until completed in full.

Please choose carefully as we are unable to provide a refund unless a garment is faulty.

Purchases made using AFTERPAY are subject to the same return policy as outlined above.

All items are quality inspected prior to shipment, however in the rare case you do receive an item with a manufacturing fault you are eligible for a refund via AFTERPAY for any payments already completed, and we will cancel the remaining payment plan. You will receive an email from AFTERPAY outlining your AFTERPAY account amendment.